Welcome to “See by Berk Toluk”, a Toluk Holdings Pty Ltd (ABN 71 166 055 312) business (Herein “See”). This website is owned and operated by Toluk Holdings Pty Ltd. When you choose to visit our site or purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been purchased (through our online “Checkout” system), you are agreeing to abide with these.
PRIVACY
Personal Details – Any personal information that you provide to us including but not limited to your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of “See”. We however reserve the right to provide your details to our sub-contractors and partners who assist us with manufacturing and getting the product to you. E.g. We use third-party printers and are required to pass on your details for drop shipping.
SECURITY
“See” does not collect or record any credit card details you may provide when purchasing products from our website. Your credit card details are processed by Paypal, Stripe or any other E-Commerce platform you choose to use to make payment at checkout on this website.
PRICING
All pricing is in Australian Dollars (AUD $) and includes 10% GST (unless stated for overseas deliveries). “See” reserves the right to change pricing at our discretion and without notice.
PAYMENTS
We currently accept all major credit cards through our partner payment gateways such as Paypal and Stripe. Credit Card payments through Paypal and Stripe may attract a surcharge.
PRODUCTION TIME FRAME
We are a custom made to order business. That means, you buy it – we go make it or arrange for it to me made. Everything (except framing/mounting) is hand-made locally at “See”. Printing, proofing and Framing/Mounting can take up to 4 weeks from date of purchase.
DUTIES AND TAXES
Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. “See” is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.
RETURN & EXCHANGES (within Australia only)
“See” would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases, so we ensure all items are professionally photographed and all items are listed correctly online with their size and dimensions. So if for any reason an item is not what you expected, email [email protected]
Please note, there are no returns, exchanges or change of mind with artwork that has been made to order. We have made that artwork as per your spec.
RETURNS ON SALE ITEMS
We have a NO RETURN ON SALE ITEM policy.
CARE & MAINTENANCE
We recommend not hanging your item in direct sunlight. Each of our artworks has it’s own hanging method. Please read the instructions provided carefully. We also recommend using acid free tape if you are framing the print yourself to avoid yellowing the print.
Acrylic Mounts
To preserve the beauty of your acrylic mounted fine art prints, you just need to follow 2 simple rules.
Do NOT use any chemicals and solvents. Too much water can easily damage your print by leaving behind messy streaks. A soft dry cloth (microfiber or cotton) or compressed air in a can (the kind you use to clean your keyboards) is enough. Dust your print gently and regularly to keep your image looking its best.
Do not hang or position acrylic mounts in direct sunlight so as to prevent UV damage & yellowing.
FAULTY ITEMS & DAMAGES
“See” products are hand produced using the highest quality products. Any slight markings or variations are intentional. All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us and we will organise a replacement for you.
Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order. You will be required to follow the same steps as with Returns.
COPYRIGHT
Unless otherwise indicated, copyright of our artwork and the information on this web site (including but not limited to; text, images, graphics, logos) is owned by “See”. All right reserved. The contents of our web site are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by “See”.